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Last Updated: 01.11.2025
This Support Policy explains how assistance is provided to users of our platform. Our goal is to ensure a smooth, reliable, and helpful experience for everyone.
Our support team is here to help with:
Account-related questions
Technical issues
Feature explanations
General platform guidance
Reporting bugs or unusual behaviour
We aim to provide clear, accurate, and timely responses.
Users can reach our support team through the official contact page or the help center.
To receive faster assistance, please include:
Your username
A detailed description of the issue
Screenshots (if applicable)
Support inquiries are answered in the order they are received.
Response times may vary depending on:
The number of active requests
The complexity of the issue
The need for verification or technical review
We aim to respond as quickly as possible.
Our support team cannot provide assistance for:
Issues outside the platform
Device-specific problems
Third-party tools or services
Requests that violate platform rules
Support may request additional information to resolve certain issues.
For effective support, users must:
Provide accurate information
Follow the instructions given by the support team
Keep account details secure
Avoid submitting repeated or duplicate requests
Incomplete or unclear submissions may delay the resolution.
Any of the following may result in limited or restricted assistance:
Harassment or misuse of the support system
False reports
Spamming multiple support requests
Violating platform rules
We may update this Support Policy when necessary.
Revisions will be posted here with the updated date.
For assistance, questions, or concerns, please use our official support page.